BEFORE WORK IS AGREED
Customer terms & pricing
Clear scope, clear charges and your statutory rights preserved.
The business and your booking
Northwich Drain Unblocking is the trading name of Northwich Drain Unblocking Limited, registered in England and Wales, company number 16955846. Registered office: 12 Thornley Green, Lostock Gralam, Northwich, CW9 7YB. Contact Richard Jones, Director, on 07794 518637 or services@northwichdrainunblocking.com.
These terms are for customers acting mainly outside a trade or business and service-led drainage clearance, inspection and maintenance. Commercial work and larger supply-and-fit or construction projects need appropriate additional terms. A website visit or enquiry is not a booking.
Before you accept, we explain the work, total price or a clear calculation basis, timing, payment and cancellation information. The agreement is formed when you accept our quotation and we confirm acceptance. A record you can keep is supplied.
What is included?
Your job description identifies the problem, agreed work, scope and limits of an inspection, any materials, exclusions and expected timing. Routine clearance is not automatically a structural survey or permanent repair. A written CCTV report, excavation, root treatment, reinstatement or return visit is included only when expressly agreed.
The advertised service range includes drain unblocking and rodding, CCTV inspections and diagnosis, patch repairs, jet washing, new drains and drain repairs, and septic tank installation. The £120 starting price is for unblocking only. Larger repairs and installations require a separate written specification and quotation, agreed permissions, supply and installation terms and the correct cancellation information. These basic service terms are not a complete installation contract.
From £120, with no call-out charge
Drain unblocking starts at £120. We are not VAT registered and do not charge VAT. The work, any time allowance and service area covered by a particular quotation are confirmed before agreement. Travel, access and complexity can affect the job price.
We do not charge simply for attending. A separately chargeable investigation must be explained and agreed before it starts and must not disguise an attendance fee. Any travel component is included or explained clearly before booking, not added as an undisclosed compulsory fee.
“No call-out charge” does not mean “no fix, no fee”. For a paid investigation or clearance attempt, the amount payable if it does not resolve the problem is explained in advance. Without that agreement, an unsuccessful-visit fee will not be invented.
Changes, access and safe working
Additional work, price and timing require your express agreement before proceeding. You can decline; charges remain limited to properly agreed work and amounts lawfully due. Please identify who is authorised to instruct work and pay, provide agreed access, and disclose known hazards or previous chemical treatment.
Work is carried out with reasonable care and skill within the agreed time or a reasonable time where none is fixed. Estimated arrival times are not guaranteed emergency responses. Work may pause for unsafe conditions, missing permissions or a problem outside the agreed scope or competence; this does not authorise an automatic extra charge.
We take reasonable care of your property and discuss foreseeable disruption, opening-up and reinstatement. Responsibility for damage caused by failure to use reasonable care and skill is not excluded.
Payment and completion
Payment methods and timing are stated on the quotation. Unless otherwise agreed, payment is due on completion against an itemised invoice. Any deposit is explained in advance and is not automatically non-refundable. Charges prohibited by law will not be added.
At completion, we explain the work, limitations, unresolved issues and recommended follow-up. A completion signature does not waive your rights. Any additional guarantee is recorded with its actual terms and does not replace statutory rights.
Cancellation and urgent repairs
Where statutory cancellation rights apply to a services-only contract made at a distance or away from our premises, you can normally cancel within 14 days after the day the contract is made. We state the actual deadline and correct booking route. Mixed goods-and-services contracts may have a different starting point.
You may cancel by any clear statement using the contact details above; a particular form or reason is not required. We provide cancellation information with the booking in a form you can keep. Applicable weekend and public-holiday extensions are respected.
You can expressly request work to start during a cancellation period. For off-premises contracts, keep this on a durable medium. A proportionate charge following cancellation is due only where the legal requirements are satisfied. For services-only contracts, cancellation rights are lost on full performance only where the required request or consent and acknowledgement were obtained. Starting work alone does not remove those rights.
A specifically requested visit for urgent repairs or maintenance may fall within the statutory exception. Calling something an “emergency” is insufficient; additional non-urgent work and unnecessary extra goods are not automatically included in that exception.
Valid statutory cancellation refunds are made without undue delay and within the applicable 14-day limit, with any lawful deduction explained. Outside statutory rights, cancellation loss must be lawful, fair, evidenced and mitigated. If we cancel before providing agreed work, sums for unprovided work are returned without restricting other rights.
Optional cancellation form
Complete and return this text only if you wish to cancel. You can instead use any clear statement. The form does not create or remove a cancellation right.
To: Northwich Drain Unblocking Limited, 12 Thornley Green, Lostock Gralam, Northwich, CW9 7YB; services@northwichdrainunblocking.com.
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*] / for the supply of the following service [*]:
Goods or services:
Ordered on [*] / received on [*]:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
[*] Delete as appropriate.
Problems and legal rights
Contact Rick or use the complaints procedure. Applicable remedies may include repeat performance or an appropriate price reduction. Remedies are not conditional on withdrawing a genuine review or accepting publicity.
Nothing excludes liability for death or personal injury caused by negligence, fraud or any liability or consumer right that cannot lawfully be excluded. English law applies without removing mandatory consumer protections or court rights. No accreditation or alternative-dispute-resolution scheme membership is claimed.
This page does not replace the complete job-specific contract and cancellation information supplied before agreement.
